What We Operate

Five capabilities: AI customer operations, AI sales operations, AI back office operations, AI process operations, and AI workforce enablement. Zawadie staffs and runs each one, monitoring the AI, validating its output, handling exceptions and keeping its knowledge current, rather than supplying software for your team to run.

A service. Zawadie provides a managed operational capability: the people, processes and oversight that keep AI systems working in production. There is no product to install and no self-serve signup. Engagements are scoped after an assessment rather than bought off a page.

Staff augmentation gives you people to manage. Zawadie takes ownership of the operational outcome, including monitoring, exception handling, quality control and continuous improvement, as a defined capability with its own processes rather than extra headcount reporting into your team.

The six failure modes of production AI: hallucinations, inconsistent performance, no visibility into failures, unhandled exceptions, outdated knowledge, and the lack of trust that follows. Each is an operational problem rather than a model problem, so each needs people and process, not more software.

With an assessment. Zawadie reviews where AI already runs in your business, which processes carry operational risk, and what an operated capability would need to cover. Scope follows from that assessment rather than preceding it.